1. General Overview
Welcome to SOLVIFYONLINE UK. We strive to provide the highest quality digital services and ensure 100% client satisfaction. However, we understand that circumstances may change. This policy outlines the conditions under which refunds and cancellations are processed.
By engaging with our services, purchasing a package, or signing a project proposal, you automatically agree to the terms laid out in this Refund & Cancellation Policy.
2. Eligibility for Refund
Refunds are evaluated on a case-by-case basis. You may be eligible for a refund under the following conditions:
- Full Refund: If you request a cancellation before any work has officially commenced or any resources have been allocated to your project.
- Partial Refund: If you decide to cancel a project mid-way. In this case, we will retain a percentage of the fee equivalent to the work already completed and the hours logged by our team.
- Non-Delivery: If we fail to deliver the agreed-upon initial concepts or deliverables within the stipulated timeframe without prior communication.
3. Non-Refundable Services
Due to the nature of digital and creative services, certain payments cannot be refunded once processed. These include:
- Approved digital assets, completed video edits, or final design files that have already been handed over.
- Third-party expenses incurred on your behalf (e.g., premium stock footage, plugin licenses, domain/hosting purchases).
- Priority or "Rush Delivery" fees.
- Consultation fees or strategy sessions once they have been completed.
4. Cancellation Policy
If you wish to cancel an ongoing project or a monthly retainer service, you must provide written notice at least 14 days in advance. Any work completed up to the date of cancellation will be invoiced, and any outstanding balances must be settled before project files are released.
5. Refund Process
To request a refund, please send a detailed email to our support team explaining the reason for your request. Our billing department will review your case within 3-5 business days.
If approved, the refund will be processed and credited back to your original payment method. Please note that it may take an additional 5-10 business days for the funds to appear in your account, depending on your bank or credit card provider.
6. Contact Us
If you have any questions or concerns regarding our billing, refunds, or cancellation policies, please feel free to reach out:
Email: support@solvifyonline.co.uk
Website: www.solvifyonline.co.uk